FAQ
For Beginer
I am very worry about buying from over sea. Is it all right ?
It is first time to buy items from Japan. Is it OK ?
Yes, it is all rihgt. We have shipped 2561orders since 2002 to over the world.(at 2004/NOV)
You can read letters from customers.
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What is feature of this site ?
We deal latest and bland new doujin items mainly.
And When a item is sold out, it will hide from the category.(like real shop)
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Can I ask some question by email ?
Sorry,please read these FAQ at first, as there are many orders.
If there is no answer for you, please email us.
It will take 1-3days for replaying . And we may not replay questions that are answered at these FAQ.
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What payment is good for beginer ?
Credit card will be easy for you.
If you have P P account, it is easy too.
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What do you do if my item lost ?
I will claim to Japanese Post office , then I will refund or ship same item again (if it is in stock).
As I ship items with insurance, They rarely get lost. 99.7% orders arrive safety from Japan. (7lost/2561orders ,at 2004/NOV )
But sometime delivery delay happen via Registered Airmail :o( . (1-2weeks delay)
*It take 3-4 weeks for Japanese Post office claim checking. My Refund or same item shpping is after Post office checking.
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What do you do if my item damaged ?
You can claim to your country Post office for the damage.
Sorry ,I cannot claim damages from Japan.
We ship items well packege to keep good condition.
We always ship doujinshi with hard cardboard like a sandwich.
If you want to ship items in hard plastic case, please add it to the shopping cart.
Plastic Hard cace link
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Payment
What kind of payment can I use ?
- Credit card (Visa Master Amex JCB Discover Dinners)
- P P
- International Postal Money Order (IPMO) in USA (US$)
- International Bank Money Order (Only US$)
- Bank Money Order issued in USA (US$)
- Cash (US$)
- International Postal Money Order from Europe (in JPY)
- Cash Euro
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Can I pay other payment method ?
Sorry, No, we can not.
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How do I sent cash (or MO) via airmail ?
Please refer to below pictures and explanations.
1.Write your name and address on left coner or back of envelop.
and write shipping address in middle at big and clear letter.
---------
Hironao Sato
2-5-1 kina2-303
Aasato Naha
Okinawa 902-0067
JAPAN
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2. put order # note . If you worried about just note, put print order invoice email.
3.Hide cash or MO in paper for not seeing from outside.
4.Please ship it via Registered airmail or insured airmail for safety.
*If you ship via nomall airmail, we can not take any responsibility for lost.
sample image.
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What do if my airmail payment lost ?
Sorry , we can not take responsibility for lost.
If your airmail has insurance, you can request insurance money to post office in your countory.
If your airmail has no insurance, you can not request insurance money.
We recommand to use Registered airmail or insured airmail or Global Priority mail.
*As for our case, About 95% airmail (no insurance) arrived to us safety.
If you choose no insurance airmail, please send at own your risk.
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I failed to pay my credit card. what should I do ?
We will wait your payment 3 days.
If you can not pay within 3days, sorry your order will be canseled.
If you still want , please make order again.
*If there is 1stock item, it may be sold out by other customer.
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I could not pay via P P as of P P site down. What should I do ?
If you can pay P P using your account directly, please remit your order total charge to our email address with your order #.
If you can not pay P P using your account directly,we may cansel the order at first.
After that, you can order again.
*If there is 1stock item, it may be sold out by other customer.
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Shipping
How long does it take for shipping ?
If you chose EMS 5-10day after your order.
If you chose Registered airmail it takes 1-3 weeks.
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How much is shipping cost ?
Shipping cost differ by items.
For knowing shipping ,please put the item(s) that you want in the shopping cart.
Then put any # at Zip Code, finally click "caluculate shipping" botton.
After a few seconds,
shopping cart system calculates shipping and Handling by weight automatically
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How do you ship items ?
Can you ship items in plain box (not anime or doujin) ?
We will ship items in plain hard paper box or normall envelop .
We never ship items in hentai animetion drawed box or envelop.
Please look at sample images.
We use recycle hard paper box for shipping, too.
This is good for preventing duty tax and environment. (I think)
If you order 1-3 book(s)
Book is covered in hard paper.
And it is put in postal envelop.(not anime or hentai)
If you order 3-10books. Books are coverd in single hard paper box.
If you order more than 10 books, in normal hard paper box.
If you choose plastic hard case shipping opption.(+3$US)
If you want, please add this to your shopping cart at ordering. click here
EMS(fast and full insurance) shipping in envelop from outside.
EMS(fast and full insurance) shipping in hard paper box from outside.
Registered Airmail shipping in envelop from outside.
Registered Airmail shipping in hard paper box from outside.
Sample EMS Label in detail.
Sample Registered Airmail Label in detail.
*Attension* These images are sample, and you cannot choose box or envelop.
It depend on thickness of ordered books .
And we often use used hard paper too.(not anime or hentai)
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What will you do if my ordered item(s) damaged during delivery ?
You can claim to your country Post office for the damage.
Sorry ,I cannot claim damages from Japan. >_<
If you want, I can ship item(s) in a hard plastic case.( + 3$US)
Please add hard plastic case to your shopping cart.
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What country have you ever shipped ?
USA Canada Mexico Brazil
UK France Germany Holland Finland Norway Austria Spain
Australlia Newzeland
Thailand Singapore Hong Kong Korea
GUAM
Belause Parestina
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How long does it take for readying for ship after my online payment ?
I will ship most orders within a 48 hours. And in busy season, it may take more 1-2days.
I will email you after shipping.
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How can I track my order ?
If you choose EMS, you can track orders by #. please click on the link below for track.
From JAPAN(in English)
USA
Canada
Australia
Germany
UK
France
Singapore
Sweden
Swiss
Hong Kong
*If you choose Registered Airmail for shipping , you cannot track it online.
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Can you ship other shipping method ?
No , I can not. Sorry.
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As for commodity
Can I know excact pairing ?
Sorry No . please guess looking at sample images.
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Can you send more scans ?
No. sorry.
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When "out of stock item" will be restock ?
It depends on the item.
If it is old issue doujinshi ( more than 1 year ) , it will be very hard for restocking.
As for new issue doujinshi, it will be 5-14 days if it is not out of stock.
As you know, doujin items are a few publication,so doujin items will be sold out and dead stock soon.
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A item which I wanted disappeared the category. What should happen ?
It is sold out . When a item is sold out, it will disapper from the category.
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Import Duty, custom, tax and law
Do I have to pay custom duty tax for accepting items from Japan?
It depends on your country.
If you choose shippng "Registered airmail ", you will hardly be asked for tax.
Because I ship them as documents.
As for EMS, it may sometime cost tax, for reduce tax I can write less value.
(Please write exact price that you want to declare in your order note)
But insurance is up to the amount declared.
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Can you write less value for duty ?
Yes I can.
Please write exact price that you want to declare in your order note.
But insurance is up to the amount declared.
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Is it illegal to buy hentai items at my country ?
It depends on your country. Sorry I can not answer this question.
Plecomi items are not illegal in Japan. As for your country, please search by yourself .
Please order plecomi items at own your risk.
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What if my adult material is seized?
Sorry , we can not take any responsiblity for being seized.
Please order plecomi items at own your risk.
But, if you can proof being seized ,(EMS web tracking or something)
I will refund half of ordered items. (not include s/h) or I will ship half of same items (if I have).
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Special request
Can I request a special order ?
Yes, you can.
Whether it is an item that has been out of stock at our store for some
time,
or it is an item that you have been wanting,
we will try and find it for you, with our Get4U service.
If you want to request a special order,
Please use below form
"Make special request"
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Can you find an old, or rare doujinshi for me ?
We cannot promise anything, but we will try our best.
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Do you only search for doujinshi ?
No, we can find other items, but we specialise in doujinshi.
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Can I request many items all at once, to save myself time ?
Sorry, no. Our Get4U system only allows you to request one item at a time. This is to keep things easier for us when searching for your items. The only way to ask us to search for more than one item at a time, is to request everything seperate, by filling out the request form for every single item you want.
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I've found many items in one Yahoo! Japan auction. Would I pay you just one handling fee for all of them ?
Sorry, but we have to account for every item, because the Get4U system is for finding single items. There are other websites offering auction agency services. We are item getters, not auction agents, but this does not mean we will not search Yahoo! for your item.
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Other etc.
Could you discount if I buy many items ?
No. Sorry .Because Plecomi is not for whole sales.
And doujin items are rare so it is hard for selling many same items.
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Can you translate doujin ?
No. Sorry . We can not translate.
There are some doujin translate service at web, please ask them.
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Can I sell my old doujinshi to Plecomi.com?
No. Sorry . We do not deal used doujinshi very much.
We recommand to sell them at ebay.com or anime shop in your country.
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Can I cansel order after online payment ?
No. Sorry . Your order may be shipped before sending us cansel email.
Please be carefull before sending your payment.
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Can I add some items after making ordering ?
No. Sorry .
Your order may be shipped before sending us adding email if you use P P or credit card.
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Can I order using WEBTV ?
No. Sorry .
WebTV does not fit in Plecomi .com.(128SSL)
WebTV can not make ordering just watching.
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Do you have any uncensored hentai items ?
No. Sorry .
We do not have any uncensored hentai items.
(Selling uncensored items is illegal in Japan)
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Is there minimum order ?
No, there is not.
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Do you accept Returns ?
If you receive a defective item(s), I will exchange or replace the items for free.
If there is no stock, I will refund. Please email me for any problems. :o)
Since most of the items are provided with some preview, I do not accept return or exchange for items you don't like.
And sorry I can not accept Returns by items damages reason.
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